Frequently Asked Questions

Last updated: 2026-10-31

Quick answers about Mascotto Comics, operated by Axon AI Pte. Ltd., trading as Mascotto. The Terms of Service, Privacy Policy and Refund Policy are the binding documents if anything here differs.

1. What does Mascotto Comics do?

You give it a character and an idea (or just click Surprise Me) and it writes and draws a short comic strip starring that character, from a single panel up to a Sunday-style six-panel page. You can save your characters and re-draw a strip if you want another take. Step-by-step help is in the guide to making a comic strip with your mascot.

2. Is it free?

Up to 2 free comics to start, no card needed. Free accounts get a one-time starter grant of 150 credits; it is a one-time grant and does not refill each month. After that you can upgrade to a paid plan whenever you want more.

3. What do the paid plans cost and include?

Paid plans are billed in US dollars and renew automatically until you cancel; any sales tax or VAT is added at checkout. Each plan gets a fresh monthly credit allotment:

• Starter, $12 / month: 400 credits, plus the 4-panel format.
• Creator, $29 / month: 1,450 credits, plus 5-panel strips, Sunday six-panel pages and up to 3 saved characters.
• Studio, $79 / month: 4,500 credits, unlimited saved characters and the most free re-renders per comic.

Current prices and details are always on the Pricing page and at checkout.

4. What is a credit, and what does one buy?

Credits meter how much you can generate. One complete 1-, 2- or 3-panel comic costs 60 credits, a 4-panel comic 72, a 5-panel comic 78 and a Sunday six-panel page 84. A comic includes its first drawing and your plan's free re-renders (Free 1, Starter 2, Creator 3, Studio 5 drawings per comic); each extra re-render costs 11 credits, and a reusable character sheet costs 8 credits. So the monthly allotments work out to roughly 6, 24 and 75 comics on Starter, Creator and Studio. That is an estimate: re-renders and character sheets use credits too.

Plan credits refill each month and unused plan credits do not roll over. Credits from a gift code never expire. Credits are a non-transferable, non-cashable, cosmetic and progression-only licence with no cash value; they only unlock generation inside the service.

5. Can I get a refund?

Yes. If you are not satisfied with a subscription for any reason, email support@mascotto.xyz from your account email within 30 days of the payment and we refund that payment in full, no questions asked. Details, including EU / UK consumer rights, are in the Refund Policy.

6. How do I cancel?

Cancel any time from your account settings or the billing portal linked from your account. Cancelling stops future renewals; your paid plan stays active until the end of the billing period you have already paid for. If you get stuck, email support@mascotto.xyz.

7. How do I delete my account?

Sign in, open My account and choose Delete my account. You type DELETE and enter your password to confirm. Any active subscription is cancelled first, then your sign-in details, saved characters, comics and credits are permanently deleted. We keep only the payment and audit records the law requires us to keep. This cannot be undone. The Privacy Policy lists exactly what is deleted and what is kept. If you cannot sign in, email support@mascotto.xyz.

8. Who owns the comics I make?

You keep ownership of what you upload, and, subject to our Terms and the terms of the underlying AI providers, you own the comic strips and images you generate and may use them for your business, including commercially. Because AI-generated outputs can be similar across users, we cannot promise that any output is unique or protectable. You also grant us a licence to show comics our team has reviewed and approved in the public Community gallery and in our marketing, and you can ask us to stop at any time at support@mascotto.xyz.

9. Is this made with AI?

Yes. The comic scripts are written by an AI language model and the pictures are drawn by an AI image model, both run by third-party providers listed in our Privacy Policy. Outputs can contain mistakes or things you did not intend, so please review a comic before you publish it.

10. What happens to the characters and photos I upload?

They are used to draw your comics and are sent to our image and language providers for that purpose. Your uploads are not displayed publicly. The comics you create may be reviewed by our team for the Community gallery, as described in section 7 of the Terms, and you can opt out by emailing support@mascotto.xyz. See the Privacy Policy for the full list of providers and retention details.

11. How do I contact support?

Email support@mascotto.xyz. Include the email you signed up with so we can find your account.